Position title
Receptionist/Front of House Manager
Description

The ‘A board’ to our business and the role that we consider to be one of the most important roles in our entire company. You will be responsible for creating a super-efficient, warm, positive first impression and listening ear for our customers, offering administrative support across the organisation including recruiting new clients, re-booking clients, filling empty times, reviews, referrals  and recommendations, organising staff diaries and rota’s, financial reporting and marketing via social media and email/text.

Our start retailer! As our Front of House Manager you have a natural ability to sell the appropriate  products and treatments to our customers and clients with ease.

Responsibilities
  • The role of our Receptionist/Front of House Manager is ensuring 5* service and care to clients and to assist in supporting the team, ensuring a positive, results driven, efficiently run working environment and experience for all.
  • Adhering to brand guidelines at all times and following our mission to
    • Ensure our clients experience nothing but delight from start to finish when they are in our company (whether that be in person, online or over the telephone) – nothing is too much trouble
    • To remain committed to constantly develop and perfect our offering and techniques to offer the very best in class
  • To make our clients feel a million dollars (‘Get Ready to be Spoilt’) offering the right, bespoke advice, building self-confidence, trust and ensuring they feel like the best version of themselves.
  • Meeting and greeting customer and clients with a smile and in a professional, warm manner
  • Ensuring our customers and clients recommend us
  • Being super organised and in control of clients, diaries, stock and the reception area and systems
  • Ensuring our front of house and environment remains tidy, clean and everything is in immaculate condition at all times, adhering to HSE and company guidelines
  • Ensuring adequate stock levels for treatments and staff
  • Booking in, re-booking and amending appointments as required – filling empty times to ensure maximum productivity
  • Selling/upselling products and treatments as necessary, maximising revenue to assist the business in meeting overall business performance measures.
  • Meeting sales/productivity targets
  • Liasing with MD/Social Media/PR and other external team members as required – the eyes and ears of our business
  • Alongside the team and our social media manager, ensure social media engagement and posting, taking regular pictures/videos and ensuring teams work and treatments as appropriate is featured on social media (FB and Instagram)
Person Specification

Essential

  • Experienced customer service/administrative executive who is highly professional and smart with a warm personality.
  • The ability to communicate in a professional way, to listen to our customers and clients whilst remaining warm and friendly.
  • Super organised and efficient with the ability to multi-task and think on your feet
  • Knowledgeable (full product training will be given) with a passion for beauty, brows, and wellbeing.
  • The ability to sell and meet targets set
  • Excellent communication skills and attention to detail
  • Flexibility

 

Desirable

  • Front of house experience
  • Salon management
  • Strong sales skills/experience of meeting targets
  • Social media skills
Job Benefits
  • 28 days holiday pro rota
  • Employee discounts
  • Pension scheme
  • Development opportunities
Employment Type
Full-time
Job Location
Bridge Street Row, Chester, CH1 1NW
Base Salary
£20,000 Per year
Date posted
24 January 2024
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