Terms & Conditions

Our customers’ safety and business efficiencies are at the forefront of everything we do, we have policies in place prior ensuring we offer the very best service for all of our customers, whilst keeping you safe.

Patch Tests

Patch tests are required at least 48 hours prior to Lamination, Microblading, Semi-Permanent Make-Up and Tinting treatments.  Please arrange to pick up a patch test kit from our reception prior to your appointment. If you require for a patch test kit to be sent out to you, we can do so at a cost of £3.00 per kit, this covers the cost of your kit and postage. Please email hello@brow-hq.com or call us on 01244 456020 to arrange.


Some medical conditions may contraindicate you from having certain treatments. These may include pregnancy, breast feeding, skin conditions, blood-thinners, poor healing skin or if you are unwell or taking certain medication. Please ask our Specialists for a full list of contra-indications before commencing any brow or lash treatment.

Booking and Cancellation Policy – Treatments

We value your business, want the very best outcome from your treatments and as such ask you to kindly respect our business policies.

Following an initial consultation, if you wish to make a booking a deposit is required to secure the booking. Our online booking system will prompt you for the deposit when making your booking.

For microblading/SMPU treatments – Top up appointments must be made within 12 weeks of the original appointment.

Any appointment cancelled within a 24 hour period is subject to a cancellation fee equal to the value of the full treatment as within this time-frame we suffer financial loss if we unable to fill the slot with another full paying client.

Bookings cancelled or re-arranged within 24-48 hours prior to your appointment incur a 50% cancellation/amendment fee. If we are able to fill your appointment slot by another full paying client, this may be reviewed but cannot be guaranteed.

If you wish to cancel or re-arrange your appointment with more than 48 hours notice, we can happily arrange this and no cost and refund any deposit we hold for you.

Certain medical conditions (including pregnancy and breastfeeding) are contraindicated from all brow treatments. In the event that you arrive for a full appointment being contra-indicated to the treatment, the treatment is 100% payable.

Cancellation policy – Training

We value your business and ask you to kindly respect our business policies.

All training requires a 10% non – refundable deposit to secure your training slot and allow us to prepare your kit and training materials.

The remaining balance is due 14 days prior to training. If booking training within this time frame, full payment is required. This enables us to purchase your kits, manuals, secure resources, refreshments, models and prepare our training facility.

If you wish to cancel or amend the date of your training, please provide us with at least 14 days written notice by emailing hello@brow-hq.com. Any training cancelled within 14 days or your course commencement date will not be refunded or transferred.

Training cancelled or re-arranged outside of 14 days prior to your course commencement date may incur a 50% cancellation/amendment fee if we are unable to fill your place by another full paying student as within this time-frame we suffer financial loss if we are unable to fill the place.